By placing an order with ifloweru.com, either directly yourself on the http://www.ifloweru.com website (�the website�) or through one of our customer service representatives over the telephone, you are agreeing to the following terms and conditions.

1- Changes to your order

If you wish to change your order, please email us at CustomerCare@ifloweru.com or contact our Customer Care directly.

We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch.

2- Cancelling your order

Orders may be cancelled up to 48 hours before the intended delivery date. You can cancel your order by sending us an email at CustomerCare@ifloweru.com or contact our Customer Care directly.
Request for Order Cancellation in the same day of the delivery date is NOT refundable.

3- Order Delivery

Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.

It is therefore very important that you ensure that the recipient address you provide is accurate, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses.

It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.

4- Deliveries to hospitals

Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.

It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Many hospitals do not allow drivers to take flowers directly to wards because of health and safety regulations and in such cases our flowers will be delivered to reception or post rooms.

Some hospital post rooms may have a policy of refusing to accept flowers for either patients or members of staff; it is important to check that the hospital is prepared to accept flowers. If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.

5- Availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Where this is necessary, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our Customer Care directly.

6- Fraudulent behaviour

If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent.

We will co-operate with the entitled police forces regarding any criminal investigations, and we reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.

7- Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it. If they request it, we will email or call you to let you know that they are enquiring.

Please remember that we value your privacy and will never lease, rent or sell your private information.