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Frequently Asked Questions
which flowers include a vase?
If at the description text of a bouquet it’s not stated that the flowers include a vase then you have to choose from the additional extra items in the buying process to add a vase. We display a range of appropriate containers in the ‘Special extras’ panel of the product page for you to add to your order.
Where do you deliver?
We offer flower delivery across Lebanon, which means you can send flowers to almost any place in Lebanon. If for any reason we are not able to deliver to your requested destination, we will notify you right after your order is placed.
I like one of your products, but can you change it slightly for me?
Yes, of course we can. Just send us an email at firstname.lastname@example.org or send us a message using our Contact Us page or via our online chat, and we’ll be happy to help make it perfect just for you.
Can I order by telephone?
Absolutely. Please call us on +(961) 76 75 03 08 between 8:00am and 09:00pm Beirut time. We will be glad to assist you.
Can you deliver flowers to business addresses or hospitals?
You bet we can. It’s very important, however, that you provide full and accurate information about a recipient in hospital, including full name, and number and full hospital address.
For business addresses, if you used Timed Delivery please ensure that your selected time is to be delivered during office hours. This is very important as our standard deliveries are made between 8.00 a.m. and 6.00 p.m.
Can I send flowers anonymously?
We do respect to the end your will of being all mysterious, and we promise not to reveal your true identity to anybody at all.
Moreover, for data protection purposes, all information provided by the sender is kept anonymous. All the recipient will see will be the card message.
When does the delivery take place?
All orders will be sent at the time and date requested.
For same day deliver:
All orders placed Monday to Friday before 1.00pm destination time, will be sent on the same day.
All orders placed on Saturday before 11.00am destination time, will be sent on the same day.
Which payment methods do you accept?
Our primary and recommended payment method for fast delivery is by Credit/Debit Card. However, we do accept payments by bank transfer but the order will be considered place once the corresponding amount is received in our bank account.
Here are our bank account details for bank transfer payments:
Bank Name: Credit Libanais sal
IBAN#: LB68 0053 00CA USD0 0681 4966 1002
Once we have received your bank transfer payment, we will process your order directly
NB: Please contact us by email at email@example.com or submit a message at our Contact Us page for other alternative payment methods.
Can I send flowers that don't appear in your catalogue?
Yes, in most cases you can. For personally customized orders please contact us by email at firstname.lastname@example.org or submit a message via our Contact Us page. We will do everything we can to satisfy your request. You can start your customization by choosing the closest bouquet from our catalogue and upgrade it to your desired bouquet in collaboration with our Customer Care team.
Which credit cards do you accept?
We mainly accept PayPal and all major cards such as Visa, MasterCard, Amex, JCB, Diners, Maestro…etc credit and debit cards. If for any reason we are not able to process your credit card payment, we will contact you as soon as possible.
Can an order be placed for a future date?
Sure. A future delivery date should be specified in the correct field on the order form. Unless otherwise specified, the order will be sent on the same day.
NB: In the event that your selected future delivery date is a public holiday, we’ll get back to you earlier to agree on the appropriated date/time to deliver your order.
Can I cancel my order?
To cancel your order, please contact us by email at email@example.com or submit a message via our Contact us page specifying the corresponding order number, or call us on +(961) 76 75 03 08.
In order to ensure cancellation and a refund you must provide a minimum of 36 hours notice. Otherwise, we will not be able to refund your payment.
Can I send flowers on Sundays?
We do offer a special Sunday flower delivery service, but with an added delivery cost since our standard delivery system doesn’t work on Sundays. For more information, please contact us by email at firstname.lastname@example.org or submit a message via our Contact Us page, and we’ll be happy to help you accordingly.
How do I know that you have received my order?
You will receive an automated email when we receive your order in our system. If for any reason you did not get such email, you can track you order at our Track Order page to make sure your order is received, or you can send us an email at email@example.com or send a message via our Contact Us page.
How do I know my order was delivered successfully?
You will receive a confirmation email after your order has been delivered, but this email might not be send at the time of delivery as our system will update delivery statuses once our delivery guys have finished their cycles. You can also check on the status of your order online at our Track Order page, or by sending an email to firstname.lastname@example.org accordingly.
What happens if the recipient customer is not at the delivery address?
If possible we will will get back to you by phone or email, or if possible to leave the flowers with a neighbor and put a note on the recipients door. Otherwise we will take the flowers back to the shop and leave a note on the recipients door.